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[Case Study on Business Efficiency Improvement] SB Payment Service Corporation

Introducing a case study of building a foundation that supports IT service management in accordance with ITIL!

We would like to introduce a case study of the implementation of Jira Software, Jira Service Management, and Confluence at SB Payment Service Corporation. The company faced challenges in various IT service management processes, including incident management, problem management, change management, and configuration management. After implementation, in the incident management process, consolidating information sharing during incidents in Slack allowed all stakeholders to share information simultaneously, resulting in various benefits. [Case Overview] ■ Background and Challenges: There was a need to unify the analog-based incident management process and accelerate initial response. ■ Implementation Effects - Achieved faster incident response, accumulation of knowledge, and company-wide information sharing. - Contributed to reducing development man-hours and expenses, as well as standardizing quality. *For more details, please download the PDF or feel free to contact us.